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Breathing new life into your legacy PBX

Not ready to change your existing PBX yet, but need to expand the number of extensions and trunks or add new services and facilities? Rustyice Solutions can connect to your existing telephone system via Primary Rate or Basic Rate ISDN S-Bus connections or DPNSS. We’ve already added some specific features to provide a very cost effective and feature rich migration strategy for those currently using the Avaya INDeX and Siemens iSDX/Realitis and iSLX systems. We’ve also provided elegant migration solutions for companies who have utilised the Ericsson MD110, Mitel SX2000 & BT/Nortel Meridian systems.

Deliver a suite of new, advanced Voice Processing features to your Users via their existing phones. Voicemail offers Daily and Permanent Greetings, with extra options for In A Meeting, At Lunch or Off Site. Direct access to voicemail can be provisioned for “trusted” numbers, as an alternative to standard PIN code access. Voice prompts are also utilised for Rustyice’s Find Me, Follow Me mobility solution.

Do you have more than one office? Are you still using expensive leased lines? Do you have a Voice network? Do you still run it in parallel with your Data network? Deploying Rustyice Solutions platforms as a Voice over IP (VoIP) Gateway opens up the significant cost and productivity benefits of Voice & Data Convergence to Legacy PBX customers. Our platform allows voice calls from your existing PBX to be converted into VoIP traffic, allowing Voice and Data to share one IP Wide Area Network (WAN) infrastructure, so reducing costs, maximising bandwidth and providing ease-of-management across multiple sites.

Where they’re already using the Rustyice Solutions voicemail solution, Unified Messaging is available to Legacy PBX users for no extra cost. Voicemail messages and/or notifications can be forwarded or copied to any SMTP compliant email solution. This includes Lotus Notes, Novell GroupWise, Apple Mail and Microsoft Exchange. Voicemail notifications can also be sent as a text message to mobile phones.

In addition,  offers the benefits of Enhanced Unified Messaging to INDeX users. This includes synchronized message deletion and the ability to have emails “read back” and replied to via any phone using Rustyice’s Text To Speech engine. This solution is available via any IMAP compatible email server, which once again allows users of Lotus Notes, Novell GroupWise, Apple Mail and Microsoft Exchange access to the benefits of Unified Messaging.

We can provide Auto Attendant, Interactive Voice Response (IVR) – including Text to Speech – and Out Of Hours messaging services to your customers. A simple, single level, ten-entry auto attendant is supplied as standard with Rustyice’s platform. If you’re working in a multi-tenancy or serviced office environment, a completely different auto attendant can be configured for each separate business.

More complex, multi-level auto attendant, dial by extension or IVR requirements are addressed through the use of SpliceCom’s Enhanced Speech Processing (ESP). This VoiceXML based application can be added to our platform on a per-concurrent call/port basis and provides an infinitely variable range of deployment options that can be constructed when combining text-to-speech conversion and/or the playback of pre-recorded audio files with recognition of DTMF input, recording of spoken input and telephony features such as call transfer and disconnect. For example, Alarm, Wake-Up or Reminder Calls can be set-up and generated in this manner.

Contact us today to discuss how Rustyice Solutions can partner with you and ensure that your business telephone solution keeps your business connected.

maximiser can provide Auto Attendant, Interactive Voice Response (IVR) – including Text to Speech – and Out Of Hours messaging services to your customers. A simple, single level, ten-entry auto attendant is supplied as standard with maximiser. If you’re working in a multi-tenancy or serviced office environment, a completely different auto attendant can be configured for each separate business.

More complex, multi-level auto attendant, dial by extension or IVR requirements are addressed through the use of SpliceCom’s Enhanced Speech Processing (ESP). This VoiceXML based application can be added to maximiser on a per-concurrent call/port basis and provides an infinitely variable range of deployment options that can be constructed when combining text-to-speech conversion and/or the playback of pre-recorded audio files with recognition of DTMF input, recording of spoken input and telephony features such as call transfer and disconnect. For example, Alarm, Wake-Up or Reminder Calls can be set-up and generated in this manner.

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