Search Our Site

Our Newsletter

Our Ramblings

Do Small Businesses Really Need Network Management?

We meet a lot of small business owners who experience a LOT of business pain because of badly performing or just downright failing networks. Network connections, (or put more simply your broadband connection and the ability to transact and communicate) have become essential for all but the tiniest fraction of businesses nowadays. Of course, its been the dilemma for as long as technology has been a factor in business that small businesses simply cannot afford to support their technological infrastructure in the way that they know they need to.

So whats to do? Most people are just winging it to be fair. The systems we buy nowadays for business are pretty good but far from perfect.

Of course the real trouble is never expected until it arrives.

So when the perfect storm of unaffordable costs to cover the systems we need and systems failure hits, we need to make decisions we really don’t want to have to make. Unjustifiable costs suddenly become justifiable in the face of the totality of the eclipse and the value proposition changes dramatically until everything is fixed, the network goes back to sleep and calm is restored. Until the next time.

This is where a low cost management solution from Rustyice Solutions really becomes your greatest asset. Our small unobtrusive RCAD (Rustyice Control & Access Device) will sit quietly inside your network continuously monitoring the health of your network devices and also your connection to the outside world.

Our systems offer 24x7x365 real time visibility of a multitude of measurable metrics within your network ensuring that, when coupled with our realtime SMS, Email and Messenger alerts component you are always fully informed about the health of your network systems.

Imagine your business broadband connection goes down in the middle of the night. You don’t want to be in the position where you are making the necessary telephone calls having just realised the problem when you arrive at the office at 8.30. With an RCAP that process can begin via our automated systems while you sleep and can potentially be resolved by the time you get to your front door.

An RCAP is much more than a broadband & network monitor however. Through your RCAP you can monitor anything on your premises such as motion sensors, fire alarm panels, smoke alarms, in fact anything that can be measured by a sensor. You can collect statistics on printer paper use, ACU health, HVAC system performance and even the levels in the coffee machine. The RCAP from Rustyice solutions really does it all and, with a customised dashboard designed by our engineers you will have all the data you need at your fingertips, alerting you at precisely the trigger points you require to ensure your business runs smoothly.

At the superbly affordable price of £14.99 per month why wouldn’t you?

Interested? Contact us today for a test drive. With no contracts and no commitments it really is an offer you can’t afford to refuse.

Contact us today to order your new RCAP.

Environmentals

479817It’s not uncommon for small businesses to begin operation by stacking server hardware and network appliances on a desk or shelf. Though such a deployment is inexpensive, the pile of equipment invariably expands into an unmanageable mess with the growth of the company. Exposed equipment is also completely open to physical tampering and is a ticking time bomb for accidents such as coffee spills, dust or even workers tripping over wires.

However, rack-mount equipment is designed specifically to properly house this type of hardware. While these tend to be pricier than their non-rack mount equivalents, it’s arguable that being easier to manage far exceeds the cost premium. In addition, shelves and drawers designed for mounting onto the server rack are widely available; these let racks work with non-rack mount appliances as necessary.

Setting up a server rack is more than just twisting a few screws to secure the equipment into place. Proper cable management can’t be overstated, as just about every piece of equipment in the rack is linked with Ethernet cables. Intra-cabinet wiring aside, it makes sense to terminate cable runs for Ethernet LAN points for desktop computers, IP cameras and other network appliances at the rack.

Finally, don’t skimp on labeling and documenting your setup, even for relatively simple deployments. What may be obvious to the employer setting it up could be missed by a new IT staffer or a vendor contracted to work on certain aspects of the system. Time savings aside, proper labeling reduces the likelihood of catastrophic mistakes such as a mission-critical system getting unplugged or restarted without adequate warning.

The simplest way to properly label your infrastructure? Purchase a label printer from a hardware shop. Servers and network appliances should be labeled with unique descriptive names and their IP addresses. Ditto for other equipment such as keyboard, video and mouse switches, NAS appliances, routers, data backup devices and redundant hardware.

Detailed notes describing important procedures relating to your on-premises hardware should be printed out and attached to the server cabinet with tape or refrigerator magnets. These notes should contain important operating instructions relating to networking, data backup or shutting down (or starting up) the equipment in the event of a power outage.

Communications

network1The size of a network is limited due to size and distance constraints. However networks may be connected over a high speed communications link (called a WAN link) to link them together and thus become a WAN.

Most business organizations use WAN links to interconnect local area networks (LANs) at geographically dispersed sites. Over the years, as business organizations continue to grow both nationally and globally, the demand for WAN links has steadily increased. Call centers, for example, have moved off-shore; distributed computing has replaced large regional data centers; sales offices have expanded to new locations. As WAN links become integral to the day-to-day operations of the business organizations, the availability and reliability of WAN links has a direct, highly visible impact on business operations, employee productivity, and customer satisfaction.

HOW CAN WE HELP YOUR BUSINESS?

help-desk-solutionsRustyice’s strength is that it will tailor the service it provides to suit you and your business needs, rather than have a ‘one solution fits all’ mind-set.

Each customer is different. If needed, we can essentially become your internal IT Department, taking full responsibility for administration.  Or if you already have IT Staff, we can provide an external, independent and professional ‘fall back’ situation in times of need or emergency.

Just look at the list of benefits our customers receive as standard:

  • A Bespoke Package That Fits Your Needs
  • Direct Access to Engineers
  • Remote Live Equipment Monitoring
  • Unlimited Support Calls/Remote Access & Site Visits
  • Detailed Site Audit/Documentation & Security
  • Free Help & Advice
  • Free Project Management
  • Free Loan Equipment
  • Free Holiday Cover for IT Staff
  • Detailed Call Logging
  • Discount Installation Charges for New Equipment Purchased
  • 24/7 Cover Available
  • Quarterly Courtesy Visit & Health Check
  • Low Staff Turnover
  • Excellent Client Retention & References

We have a dedicated team of professionals and monitoring systems ‘in house’, which often enable us to see a problem developing, and respond swiftly before you incur difficulties. Of course, you can still call or email us, and your request will go straight to an engineer who will respond swiftly and professionally.

If you need a site visit, do not worry, these are included (unlimited) as standard for our premium support customers.

call-recording-1024x1024Our Call Logging and Proactive Monitoring systems at Rustyice have been developed in house and are a source of pride to the team and the envy of many of our competitors. They have been designed to facilitate a rapid response to problems and queries raised either by you the customer, or triggered by our in-house analysis.

We’d be delighted to visit you and demonstrate these systems, or alternatively welcome you to our office facility in Kilmarnock where you can see our systems in action over a cup of coffee. See what our customers think about our service and response!

Call us now on 01563 701075 or use our online form.