Search Our Site

Our Newsletter

Our Ramblings

Do Small Businesses Really Need Network Management?

We meet a lot of small business owners who experience a LOT of business pain because of badly performing or just downright failing networks. Network connections, (or put more simply your broadband connection and the ability to transact and communicate) have become essential for all but the tiniest fraction of businesses nowadays. Of course, its been the dilemma for as long as technology has been a factor in business that small businesses simply cannot afford to support their technological infrastructure in the way that they know they need to.

So whats to do? Most people are just winging it to be fair. The systems we buy nowadays for business are pretty good but far from perfect.

Of course the real trouble is never expected until it arrives.

So when the perfect storm of unaffordable costs to cover the systems we need and systems failure hits, we need to make decisions we really don’t want to have to make. Unjustifiable costs suddenly become justifiable in the face of the totality of the eclipse and the value proposition changes dramatically until everything is fixed, the network goes back to sleep and calm is restored. Until the next time.

This is where a low cost management solution from Rustyice Solutions really becomes your greatest asset. Our small unobtrusive RCAD (Rustyice Control & Access Device) will sit quietly inside your network continuously monitoring the health of your network devices and also your connection to the outside world.

Our systems offer 24x7x365 real time visibility of a multitude of measurable metrics within your network ensuring that, when coupled with our realtime SMS, Email and Messenger alerts component you are always fully informed about the health of your network systems.

Imagine your business broadband connection goes down in the middle of the night. You don’t want to be in the position where you are making the necessary telephone calls having just realised the problem when you arrive at the office at 8.30. With an RCAP that process can begin via our automated systems while you sleep and can potentially be resolved by the time you get to your front door.

An RCAP is much more than a broadband & network monitor however. Through your RCAP you can monitor anything on your premises such as motion sensors, fire alarm panels, smoke alarms, in fact anything that can be measured by a sensor. You can collect statistics on printer paper use, ACU health, HVAC system performance and even the levels in the coffee machine. The RCAP from Rustyice solutions really does it all and, with a customised dashboard designed by our engineers you will have all the data you need at your fingertips, alerting you at precisely the trigger points you require to ensure your business runs smoothly.

At the superbly affordable price of £14.99 per month why wouldn’t you?

Interested? Contact us today for a test drive. With no contracts and no commitments it really is an offer you can’t afford to refuse.

Contact us today to order your new RCAP.

IT Helpdesk Network Management

helpdeskYour Business and Staff Require Technology to Work.

There’s no getting around it, there’s almost no business on the planet these days that cannot fucntion without technology. It is a tool that all businesses and staff require to function.

Help Desk:  Professional, Certified Experts Supporting Your Business

In the world of IT, problems happen. Computers crash, passwords are lost, email stops working, and the list goes on. And without proper technical support in place, these problems can bring your business to an abrupt – and potentially damaging – halt.

Not every support issue can be called a catastrophe…until it prevents you from being able to do your job. We’re here to help you stay ahead of the curve, so you can focus on growing your business – and to do so, we’ve adopted a proactive approach to network monitoring and IT maintenance.

That’s why our help desk is a seamless extension of our Sentinant Networks remote monitoring platform. So when you call to report an issue, there’s a good chance we’re already aware of the problem you’re experiencing – and are actively working to resolve it.

Our technicians receive regular training, coaching and quality review to continuously sharpen their skills, and they’re backed by a team of professional supervisors and managers to ensure consistency and unmatched service delivery.

Network Management

network-management-system-4-0We define a network management system (NM system) as a methodology and a set of tools that help in performing network management. In this section we describe the set of desirable features of an NM system in the form of a network administrator’s wish list. At this point, we are not concerned with whether the items on this wish list are easy to provide, how much they cost or even if it is even possible to provide the features listed. The main objective of this section is to capture all that one could possibly want from a NM system.

A NM system should help in rectifying network faults. Many organisations provide a helpdesk where employees call if they experience any network problems. The helpdesk staff records the problem and take corrective action. This form of management is often called Reactive Network Management. In contrast, a NM system may autonomously monitor the network to detect faults. When faults are detected, the NM system records it and may either take corrective action on its own or inform the appropriate personnel who then decide what to do. This form of management is often called Proactive Network Management. Proactive Network Management is generally better since it minimises the impact on the users. Ideally, a network fault should be detected and rectified before users even become aware of it.

HOW CAN WE HELP YOUR BUSINESS?

help-desk-solutionsRustyice’s strength is that it will tailor the service it provides to suit you and your business needs, rather than have a ‘one solution fits all’ mind-set.

Each customer is different. If needed, we can essentially become your internal IT Department, taking full responsibility for administration.  Or if you already have IT Staff, we can provide an external, independent and professional ‘fall back’ situation in times of need or emergency.

Just look at the list of benefits our customers receive as standard:

  • A Bespoke Package That Fits Your Needs
  • Direct Access to Engineers
  • Remote Live Equipment Monitoring
  • Unlimited Support Calls/Remote Access & Site Visits
  • Detailed Site Audit/Documentation & Security
  • Free Help & Advice
  • Free Project Management
  • Free Loan Equipment
  • Free Holiday Cover for IT Staff
  • Detailed Call Logging
  • Discount Installation Charges for New Equipment Purchased
  • 24/7 Cover Available
  • Quarterly Courtesy Visit & Health Check
  • Low Staff Turnover
  • Excellent Client Retention & References

We have a dedicated team of professionals and monitoring systems ‘in house’, which often enable us to see a problem developing, and respond swiftly before you incur difficulties. Of course, you can still call or email us, and your request will go straight to an engineer who will respond swiftly and professionally.

If you need a site visit, do not worry, these are included (unlimited) as standard for our premium support customers.

call-recording-1024x1024Our Call Logging and Proactive Monitoring systems at Rustyice have been developed in house and are a source of pride to the team and the envy of many of our competitors. They have been designed to facilitate a rapid response to problems and queries raised either by you the customer, or triggered by our in-house analysis.

We’d be delighted to visit you and demonstrate these systems, or alternatively welcome you to our office facility in Kilmarnock where you can see our systems in action over a cup of coffee. See what our customers think about our service and response!

Call us now on 01563 701075 or use our online form.