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HOW CAN WE HELP YOUR BUSINESS?

help-desk-solutionsRustyice’s strength is that it will tailor the service it provides to suit you and your business needs, rather than have a ‘one solution fits all’ mind-set.

Each customer is different. If needed, we can essentially become your internal IT Department, taking full responsibility for administration.  Or if you already have IT Staff, we can provide an external, independent and professional ‘fall back’ situation in times of need or emergency.

Just look at the list of benefits our customers receive as standard:

  • A Bespoke Package That Fits Your Needs
  • Direct Access to Engineers
  • Remote Live Equipment Monitoring
  • Unlimited Support Calls/Remote Access & Site Visits
  • Detailed Site Audit/Documentation & Security
  • Free Help & Advice
  • Free Project Management
  • Free Loan Equipment
  • Free Holiday Cover for IT Staff
  • Detailed Call Logging
  • Discount Installation Charges for New Equipment Purchased
  • 24/7 Cover Available
  • Quarterly Courtesy Visit & Health Check
  • Low Staff Turnover
  • Excellent Client Retention & References

We have a dedicated team of professionals and monitoring systems ‘in house’, which often enable us to see a problem developing, and respond swiftly before you incur difficulties. Of course, you can still call or email us, and your request will go straight to an engineer who will respond swiftly and professionally.

If you need a site visit, do not worry, these are included (unlimited) as standard for our premium support customers.

call-recording-1024x1024Our Call Logging and Proactive Monitoring systems at Rustyice have been developed in house and are a source of pride to the team and the envy of many of our competitors. They have been designed to facilitate a rapid response to problems and queries raised either by you the customer, or triggered by our in-house analysis.

We’d be delighted to visit you and demonstrate these systems, or alternatively welcome you to our office facility in Kilmarnock where you can see our systems in action over a cup of coffee. See what our customers think about our service and response!

Call us now on 01563 701075 or use our online form.

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